Yeah, it's only for John/Jane Doe accounts, but ... allegedly ... it gets their attention. (Of course, they then ask you to go private with a direct Tweet.)
Of course, you can always threaten to stop playing along.
Issuer / network User name and/or hashtag
American Express @AmericanExpress, @AskAmex, @AskAmex_UK, #amex, #americanexpress
Bank of America @BofA_Help, @BofA_News, @bankofamerica (inactive), #BOFA, #bankofamerica
Capital One @AskCapitalOne
Chase @chasebank
Citi @Citi, @Citi_Forward, @CitiGTS, @CitiCardsCanada, #citi
Discover @Discover
MasterCard @mastercard, @MasterCardNews, #mastercard
PNC Bank @PNCNews
USAA @usaa_help, @usaa
Visa #visa (No official Twitter handle)
Wachovia @Wachovia, #wachovia
Wells Fargo @Ask_WellsFargo, @WellsFargo
Other credit card-related hashtags #credit, #creditcard, #creditcards, #personalfinance, #debit, #giftcards
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