|If you're 'Sen. Cathouse,' you as customer|
most certainly aren't always right!
I know this has also been muttered to retail store clerks by their bosses for decades. In the newspaper biz, though, it doesn't just come from bosses; it, or the idea, at least, comes from many of those customers.
And, it's just not true.
The customer IS always entitled to a reasonable level of respect and courtesy. And, that's it.
I was contacted last week by a customer about misspellings of names. (She did later welcome me to the community after noting I was new, and also after complaining about the local radio mispronouncing names. That probably says something right there.)
As best I can tell, of the two names she mentioned, yes, I got one wrong (in a story-obituary, but not the deceased's name), but did not get the other wrong. At least she didn't claim I had his age of death wrong; I did not, despite hearing that "some people" might call right after that story came out.
Lady in question is a realtor.
So, madame realtor, a rhetorical question: Let's say you're listing a house at $100,000, and a customer says, "That's worth about $65 grand." Is the customer always right?
Thought so. Or, thought not.